What is Facilities Management? – Hard FM vs Soft FM

Facilities Management Definition “An organisational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.”         The British Institute of Facilities Management (BIFM) ISO 41011:2017 Quite simply facilities management is the management and maintenance of commercial buildings, encompassing everything required to keep people alive and safe. It can include everything from building maintenance to catering and vending services. Facilities Management (FM) is split into two areas: Hard FM and Soft FM. Hard FM refers to physical structures like plumbing and...

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