Facilities Management Definition

“An organisational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.”        

The British Institute of Facilities Management (BIFM) ISO 41011:2017

Quite simply facilities management is the management and maintenance of commercial buildings, encompassing everything required to keep people alive and safe.

It can include everything from building maintenance to catering and vending services.

Facilities Management (FM) is split into two areas: Hard FM and Soft FM.

Hard FM refers to physical structures like plumbing and air conditioning, whereas Soft FM refers to elements managed by people, like cleaning & security.

Both elements combined are very important to ensure your building is running as smoothly as possible!

Total Facilities Management Overview
Hard FM

Building Maintenance

CCTV Systems

Access Systems

Air Conditioning

Fire Safety

Structural Maintenance

Heating & Ventilation Systems

Mechanical & Electrical Services

Soft FM

Pest Control

Cleaning Services

Grounds Maintenance

Security Services

Catering & Vending

Janitorial Services

Waste Management

Concierge & Reception Services

Why is Facilities Management So Important?

As with many services, FM tends to go unnoticed until something goes wrong! Given the wide range of services included in facilities management, the decision to outsource these services to one dedicated service provider will relieve a facilities manager of all the challenges that come along with maintaining a building.

Believe it or not, maintenance and operations consumes 70 percent of the total cost of ownership for a facility.

Facilities Management can:

  • Reduce costs and optimise investments
  • Improve operational utilisation, availability and flexibility
  • Address environmental standards and concerns
  • Maintain regulatory compliance
  • Enhance safety and reduce risk
  • Provide engaging, productive environments

We believe that Total Facilities Management will reduce the amount of time and effort spent on maintaining your premises. Using one service provider will greatly reduce time spent dealing with an array of companies. It will also reduce the number of invoices received from the individual companies. We provide you with a one consolidated invoice that lists all the services carried out over the financial period.

Premier Support Services will provide you with one point of contact to manage your account who will be supported by our 24 hour help desk team. Find out more about our team here.

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