Premier Support Services provides planned preventative maintenance (PPM) and reactive maintenance for commercial buildings from offices in Digbeth, Birmingham. A blended programme covers scheduled servicing and fast repairs when a fault occurs outside that schedule, so a building stays safe and operational, with predictable costs and supplier recommendations when replacements are advised.

Planned preventative maintenance is scheduled servicing designed to reduce the chance of a fault occurring, rather than waiting for equipment to fail. Reactive maintenance is the repair carried out once a fault has already happened.

A programme built on planned maintenance alone still needs a reactive element for the faults a schedule cannot prevent. Relying on reactive callouts alone often costs more over time, since the expense is unexpected, and an unplanned failure can put a building or system out of use without warning. Combining both planned and reactive maintenance in a single contract is the more cost-effective model for most commercial sites.

A PPM contract includes:

• Scheduled inspections, testing and servicing on a tailored schedule
• An asset register with condition tracked over time
• Service-level options set to site size and asset count
• Documentation and logbooks kept for compliance records

Reactive maintenance covers faults and breakdowns as they happen, with call-out and out-of-hours cover available alongside a planned programme. Response is prioritised for contract clients, with rapid response available for urgent or short-notice repairs.

Scheduled maintenance ties into a set of duties that apply to most commercial buildings:

• The Regulatory Reform (Fire Safety) Order 2005
• Electrical safety under BS 7671 and EICR testing
• Emergency lighting under BS 5266
• Gas safety
• LOLER and PUWER inspections where lifting equipment is involved
• Legionella risk assessment and water testing under the L8 Approved Code of Practice
• Fire door surveys and servicing are carried out to BM TRADA certification.

Documentation from a maintenance contract also supports insurer and warranty requirements.

For a full breakdown of the tests, inspections and certifications a Birmingham building needs and who is responsible for them, see the statutory compliance page.

PPM and Reactive Maintenance contracts are managed by local Birmingham engineers, with rapid response for reactive callouts. Clients deal with a single contract manager for all maintenance across fabric, mechanical, electrical, fire and security, with brand-independent servicing, so you’re not tied to a single manufacturer.

All job tracking, reporting and schedules are available through the Premier Support Services Client Hub, and all engineers are well qualified. Clear communication gives your facilities team predictable budgeting through a contract, rather than repeated ad hoc callouts.

The cost of a maintenance contract depends on site size, the number of assets covered, visit frequency, the service level agreed. A site survey and asset audit informs the written quotation, scoped to the estate in question.
PPM can reduce the number of emergency repairs needed and helps protect equipment warranties and insurance validity, which factors into the overall cost comparison between a maintenance contract and ad hoc repairs.

Asset Lifecycle Management

On a total facilities management (TFM) contract, every major asset on site is tracked against its expected lifespan. The Contract Manager can flag replacement costs ahead of time, weigh repair against replacement, and schedule capital spend around the budget cycle rather than around equipment failure. Over time, this turns a reactive cost into a planned one.