Running a commercial building or a multi-site estate in Bristol usually means juggling compliance deadlines, reactive callouts, cleaning contracts, security rosters and grounds schedules at once, and often across separate suppliers who each answer only for their own part.

Premier Support Services brings all estates services under one managed contract, acting as a single facilities management company for Bristol and the South West.

Cover extends across the whole city, from offices around Temple Quarter and Broadmead to creative studios on Harbourside, medical premises, schools and industrial units from Avonmouth to Bedminster. The service also reaches the wider South West, including Bath, Weston-super-Mare, Portishead, Clevedon, Nailsea, Yate and Gloucester.

Premier Support Services has managed estates across the South West for over 20 years, backed by experienced teams and local knowledge you can rely on.

Both hard and soft facilities management are delivered in-house, directly staffed and fully accountable. The contract manager who runs your cleaning programme also oversees your PPM schedule and your reactive callout log.
For multi-site Bristol clients, we provide one contract, one invoice, one SLA, one escalation route, and consistent standards across your buildings.

The service is built to take pressure off your facilities team, covering hard and soft FM together and dealing with approved partners on your behalf.

Every Bristol client works with a named contract manager who owns the full scope and answers directly, cutting the admin lost to chasing separate contractors.

Licensed engineers, vetted and employed in-house, carry out the mechanical, electrical and fabric work.

Premier Support Services holds SafeContractor, CHAS, Constructionline and Cyber Essentials accreditation, and works to ISO 9001 standards across every facilities management service in Bristol.

Premier Support Services arranges fire risk assessments, regular equipment inspections and periodic electronics testing (EICR), as well as assessing and controlling water hygiene and Legionella risk.

The client portal gives you real-time job tracking and reporting, while our help desk logs, tracks and closes reactive callouts against agreed standards. Every ticket is traceable and records are ready for insurers, landlords or inspections. The portal also holds your estate’s PPM calendar, aligned to SFG20 guidance, and prompts contract managers ahead of upcoming deadlines.

Integrated FM contracts are priced on scope, the number of sites and the mix of planned and reactive work. The more service lines you bring under one contract, the better the value, because management, mobilisation and procurement costs are shared across the programme instead of repeated with every supplier.

On longer agreements, subcontractor rates can be fixed, giving your team a stable cost base to plan against from year to year. Supplier procurement is handled for you, and the longer the relationship runs, the better the account team can negotiate rates and anticipate what the estate needs.

Asset lifecycle management

For clients on TFM contracts (Total Facilities Management), Premier Support Services tracks every major asset on site against its expected lifespan.
Your account manager can flag replacement costs early and compare options for repair against replacement, helping you plan capital expenditure around your budget cycle. Over time, this turns a reactive cost centre into a manageable programme.