A commercial building or a multi-site estate in London rarely runs on one supplier. Usually, different contractors manage scheduled maintenance, reactive callouts, cleaning rotas, security cover and grounds work usually sit with different contractors, and none of them owns the overall result.

Premier Support Services pulls those lines into a single managed contract, working as one facilities management company for London and the South East.

The service runs across the capital, from headquarters in the City of London and Canary Wharf to offices in Westminster, studios in Shoreditch and Stratford, and retail and industrial units out towards Croydon and Hammersmith. Cover reaches the wider South East too, including Watford, Bromley, Ilford, Kingston, Romford, Uxbridge and Enfield.

Premier Support Services has managed estates across London and the South East for over 20 years, with experienced teams and local knowledge you can rely on.

Hard and soft facilities management are both delivered in-house, directly staffed and fully accountable. The contract manager behind your cleaning programme is the same person watching your PPM schedule and your reactive callout log.

For multi-site London clients, that consolidates into one contract, one invoice, one SLA and one escalation route, with the same standards holding across every building in the estate.

The service is designed to lift work off your facilities team, handling hard and soft FM together and managing approved partners on your behalf.

Every London client has a named contract manager who holds the full scope and can be reached directly, so time is no longer lost chasing separate trades.

Mechanical, electrical and fabric work is carried out by licensed engineers, vetted and directly employed in-house.

Premier Support Services holds SafeContractor, CHAS, Constructionline and Cyber Essentials accreditation, and works to ISO 9001 standards across every facilities management service in London.

Premier Support Services arranges fire risk assessments, routine equipment inspections and periodic fixed-wire testing (EICR), alongside water hygiene and Legionella assessment and control.

The client portal gives you real-time job tracking and reporting, while the help desk logs, tracks and closes reactive callouts against agreed standards. Every ticket is traceable and records are ready for insurers, landlords or inspections. The portal also holds your estate’s PPM calendar, aligned to SFG20 guidance, and prompts contract managers ahead of upcoming deadlines.

Integrated FM contracts are priced on scope, the number of sites and the balance of planned and reactive work. Bringing more service lines under one contract improves the value, because management, mobilisation and procurement costs are shared across the programme rather than repeated with every supplier.

On longer agreements, subcontractor rates can be fixed, giving your team a stable cost base to plan against from year to year. Supplier procurement is handled for you, and the longer the relationship runs, the better the account team can negotiate rates and read what the estate will need next.

Asset lifecycle management

For clients on TFM contracts (Total Facilities Management), every major asset on site is tracked against its expected lifespan.

Your account manager can flag replacement costs early and weigh repair against replacement, helping you plan capital spend around your budget cycle rather than around breakdowns. Over time, that turns a reactive cost centre into a programme you can manage.