A commercial building or a multi-site estate in Manchester rarely sits with a single supplier. Compliance deadlines, reactive callouts, cleaning rotas, security cover and grounds schedules usually run through different contractors, with no one owning the overall result.

Premier Support Services consolidates all of it into one managed contract, working as a single facilities management company for Manchester and the North West.

Cover runs across the city, from offices in Spinningfields, Deansgate and the Northern Quarter to studios at MediaCity and Salford Quays and industrial units around Trafford Park and Ancoats. The service also reaches the wider Greater Manchester area, including Salford, Stockport, Bolton, Oldham, Rochdale, Bury and Altrincham.

Premier Support Services has managed estates across the North West since 1989, with experienced teams and local knowledge you can rely on.

Hard and soft facilities management are both delivered in-house, directly staffed and fully accountable. The contract manager behind your cleaning programme is the same person watching your PPM schedule and your reactive callout log.

For multi-site Manchester clients, that consolidates into one contract, one invoice, one SLA and one escalation route, with the same standards holding across every building in the estate.

The service is designed to lift work off your facilities team, handling hard and soft FM together and managing approved partners on your behalf.

Every Manchester client has a named contract manager who holds the full scope and can be reached directly, so time is no longer lost chasing separate trades.

Mechanical, electrical and fabric work is carried out by licensed engineers, vetted and directly employed in-house.

Premier Support Services holds SafeContractor, CHAS, Constructionline and Cyber Essentials accreditation, and works to ISO 9001 standards across every facilities management service in Manchester.

Premier Support Services arranges fire risk assessments, routine equipment inspections and periodic fixed-wire testing (EICR), alongside water hygiene and Legionella assessment and control.

Through the client portal you get real-time job tracking and reporting, while the help desk logs, tracks and closes reactive callouts against agreed standards. Every ticket is traceable and records are ready for insurers, landlords or inspections. The portal also holds your estate’s PPM calendar, aligned to SFG20 guidance, and prompts contract managers ahead of upcoming deadlines.

Integrated FM contracts are priced on scope, the number of sites and the balance of planned and reactive work. Bringing more service lines under one contract improves the value, because management, mobilisation and procurement costs are shared across the programme rather than repeated with every supplier.

On longer agreements, subcontractor rates can be fixed, giving your team a stable cost base to plan against from year to year.

Supplier procurement is handled for you, and the longer the relationship runs, the better the account team can negotiate rates and read what the estate will need next.

Asset lifecycle management

For clients on TFM contracts (Total Facilities Management), every major asset on site is tracked against its expected lifespan.

Your account manager can flag replacement costs early and weigh repair against replacement, helping you plan capital spend around your budget cycle rather than around breakdowns.

Over time, that turns a reactive cost centre into a programme you can manage.